Client Privacy Policy
Effective Date: October 2025
1. What information do we collect?
2. Why do we collect your information?
3. Who do we share your data with?
4. How long do we keep your data?
5. How do we protect your data?
6. What are your rights?
1. What information do we collect?
We collect personal information that you provide when you:
- Book an appointment.
- Create your account.
- Contact or email us.
- Communicate via WhatsApp or phone.
- Browse our website (cookies, analytics, and usage data).
We do not collect sensitive information unless necessary for appointment scheduling (e.g., brief medical notes you choose to share).
2. Why do we collect your information?
We use your data to:
- Confirm and manage your appointment requests.
- Respond to your messages and provide client support.
- Allow you to log in to your account.
- Improve our website and services.
- Comply with legal obligations.
3. Who do we share your data with?
We may share your information only with:
- Our clinic staff (for appointments, support, and follow-ups).
- Service providers
- Authorities, if required by law.
We do not sell your data.
4. How long do we keep your data?
We keep your personal data only as long as needed for:
- Your account (active until deletion request).
- Appointment and communication records (up to 2 years for client service records).
- Legal and compliance requirements.
5. How do we protect your data?
- Secure servers and encrypted communications.
- Restricted staff access.
- Regular security checks.
6. What are your rights?
Depending on your location (EU, UK, UAE, USA), you may have rights to:
- Access a copy of your personal data.
- Correct inaccurate data.
- Request deletion of your data.
- Withdraw consent (where applicable).
To exercise your rights, Email Us.